Please see below for the current employment opportunities within Shaw / Yoder / Antwih, Inc.
Member Development Director
Position Overview
The Member Development Director is charged to direct member and business development services and programs for the Sacramento based association management and legislative advocacy firm Shaw / Yoder / Antwih, Inc. (SYAI). The Member Development Director works with various association clients to create, develop and direct member and business development, member benefit programs and to solicit new and retain existing members, sponsorship and potential partners. The professional in this position will create and execute long-term strategic sales campaigns and help in the continuing effort to increase our clients’ respective brand equity..
SYAI is a Sacramento-based corporation providing association management, legislative management and governmental consulting services, under individual contracts, to a wide variety of public, private, and non-profit entities, including a number of non-profit trade and professional membership organizations. This position is employed by SYAI, and its primary functions are in providing services under SYAI’s contracts with at least the following associations: California Association for Nurse Practitioners (CANP); California Transit Association (CTA); and California Coalition on Workers’ Compensation (CCWC).
This person is responsible for all aspects of member and business development, including use of SYAI’s database for all applicable tracking, relationship development, reporting and successful implementation of business plan. This person works closely with SYAI’s marketing and events staff in the promotion of SYAI association client programs. This results-oriented person should have a background in member and business development, sponsorship, membership and sales, and possess an understanding of association management. Emphasis on leadership, writing, marketing and team building skills are a must.
Overall this professional will serve the organization in a change agent capacity from the standpoint of bringing fresh and innovative thinking that will influence the sales and service culture of SYAI to evolve into a more business development, membership sales and service centric organization.
Reporting Relationships
Reporting to the Managing Director of Association Services for SYAI, the Member Development Manager will develop and procure new income streams, programs and relationships.
The Member Development Director will work with the Account Managers for a number of the associations, and is aided by the appropriate Association Services Coordinators for each association. The Account Managers report to the respective Executive or Managing Directors of each association. Although there are identified reporting relationships, the SYAI staff work generally in a team environment, sharing responsibilities and assignments, focusing on objectives established by each association’s member-elected boards of directors.
Other Position Requirements
Position is a full-time position with work hours normally focusing on Monday through Friday. But the position requires flexibility in scheduling to accommodate periodic out-of-town travel and evening meetings.
Although the normal office environment is considered business casual, client interaction often requires more formal business attire. Holder of this position is expected to dress appropriately to meet expectations of client interaction.
This person is accountable for achieving aggressive partner and member revenue growth, and a results-oriented development plan.
Administer and coordinate activities of business development, and leading to acquisition, fulfillment, and satisfaction of supporters. These include execution of solicitation programs and coordination of efforts in other media.
Prepare written reports on program activities. Prepare annual program budget, and audit quarterly financial results.
Maintain and update demographic profile of sponsors and other donors.
The person must be willing to travel in a limited capacity. This person contributes as necessary to other related activities of SYAI.
Functions
Following are representative functions of the position in general priority order:
A. Works with a team responsible for, and all aspects of member and business development and services to several association clients of the firm – Responsibilities include engaging, in coordination with firm’s Executive staff, team of firm’s support staff and other professionals, including a variety of outside contractors and vendors, as well as volunteer leaders and committees, to deliver exceptional results in membership services to the firm’s association clients.
B. Plans, executes, and evaluates member development programs for the associations – Responsibilities include setting clear objectives to achieve goals, including financial, development budget; accumulating and managing resources within approved budgets to ensure conformance to expense, income and related development goals; aiding in development of marketing goals and plans, and creation / distribution of marketing programs, materials and solutions; overseeing and carrying out sponsorship solicitation and other fundraising programs; reporting progress on goals to association boards and committees; managing and/or working with appropriate SYAI staff and managing contractors to deliver all above.
C. Plans, implements, and evaluates member services offerings, communications and sponsorship opportunities – Responsibilities include planning, implementing, and evaluating new member recruitment and existing member retention strategies; developing and implementing membership-marketing campaigns using direct mail, telemarketing, and/or volunteer motivation; initiating and managing delivery of membership retention activities, including directing or coordinating invoice mailings, coordinating new member communications programs and newsletters, and assisting members in becoming actively involved in the associations; identifying potential sponsors for events; supporting volunteer membership committees; evaluating current member benefits to determine if offerings should be expanded; and surveying the membership annually on past performance and future needs.
Skills, Knowledge, Abilities & Experience
Following are representative skills, knowledge, and abilities required of candidates for the position:
1. Skills and demonstrated experience (minimum of five years) in successful sales management, development, production, and execution of business development, membership or sales programs.
2. Superior business acumen is a necessity as are strong written and verbal communication skills.
3. Experience in successfully managing a sales organization while effectively working with multiple stakeholders and decision makers.
4. Ability to, and demonstrated success in efforts to, attract and retain members of membership-driven organizations and to solicit and manage sponsor relations.
5. Skills in development of organizational and/or non-profit association membership.
6. Excellent communication and customer service skills and exceptional follow-through. Ability to communicate effectively orally and in writing.
7. Ability to develop, read, and interpret agreements and contracts normally required to manage relevant services and product contractors.
8. Basic skills in standard management computer software including word processing, spreadsheet, and presentation software. Comprehensive understanding of business development database and software.
9. Ability to organize and lead organization of time and priorities.
10. Ability to work independently and within a strong, team-oriented environment.
11. Ability to effectively present information to customers, clients, and other employees of the organization, in one-on-one and group situations.
12. Skills in mathematics and budgetary processes adequate to prepare, track and execute budgets.
Communication Skills
The Member Development Director must have the ability to effectively present information to customers, clients, and other employees of the organization, in one-on-one and group situations. In addition, excellent communication and customer service skills and exceptional follow-through are a must.
Education
A Bachelor’s degree in business, marketing, communications, or a related discipline is necessary; and, while not required, a graduate degree would be an advantage.
Important Additional Information
• SYAI is an EOE
• Salary competitive, DOQ
• Excellent benefits
• Send resume and cover letter to emehlhaff@shawyoderantwih.org
